Group Check-in

Scenario: Group Check-in – Room 338 (With Passport Collection and Scanning)

[Scene: The group approaches the reception desk after midnight]

Receptionist (smiling professionally):
Good evening and welcome to [Hotel Name]. I hope you're all doing well. Do you have a reservation with us?

Guest:
Yes, we have a reservation under the name [Guest or Group Name].

Receptionist:
Thank you. Let me quickly check that for you...
Perfect, I’ve found your booking. You’ll be staying in room 338.

May I kindly ask for the passports of each guest so I can scan them for registration?

[The guests hand over their passports. Receptionist scans them.]

Receptionist:
Thank you very much. Everything is now in order.
Here is your keycard for room 338, and this is your towel card for pool or spa use.

Room 338 is on the third floor. Take the elevator up, turn right, then take the first hallway on your right. Your room will be on the right-hand side.

Receptionist:
Do you have any luggage with you?

Guest:
Yes, we have four suitcases.

Receptionist:
Great. Here are your luggage tags. Please write your name and room number on each one and attach them to your bags.

Receptionist (reassuringly):
Our bellboy will bring your luggage directly to your room in just a moment.

If you need anything else, feel free to contact us at any time — reception is open 24/7. You can reach us by dialing number 9 from your room phone.
Enjoy your stay, and once again, welcome!